How do I place an order?
You must first create an account. Once your logged into your account you can place your order from there.
Which payment method do you accept?
We accepts all major credit cards/debit cards. (Paypal / Stripe).
When I enter my payment information is it secure?
At Safirah, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using via a 128-Bit SSL security, the standard method accepted industry wide for your payment. Your information is 100% secure and confidential.
What’s your return policy?
We do have a 30 day return policy to assist our customers. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.
How do I process a return?
Please see the Return Policy page for more info.
How long does it take to ship orders?
All of our products that are in stock, ship within 1-2 days. Please see the Shipping page for more info.
How do I track my order?
We will send you the tracking number when your order ships. You can also track it by logging into your account.
How much does shipping cost?
Please see the Shipping page for more info.
Which carrier does your company use to ship?
UPS and USPS is our preferred shipping choice for all domestic shipments. USPS is used for international shipments.
Can I place an order if I am outside USA?
Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see shipping section for different shipping methods and rates.
What happens if an item is out of stock?
We do try to keep every item in our lines in stock all the time however at times items do go out of stock. In the event an item is out of stock we will let you know within 1 business day after your order has been placed and if you want to substitute the item with another you can let us know. If not we’ll continue with your order minus the out of stock item. Most out of stock items come back in stock within 2-4 weeks.
Do you offer any warranty on your jewelry?
Please see the Returns page for more info.
Will sterling silver tarnish over time?
Yes all sterling silver will tarnish over time. Tarnish is defined as discoloration of the sterling silver surface caused by corrosion or oxidation.
What is Rhodium?
Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.
Is 925 stamped on all sterling silver items?
Yes all of our sterling silver items are stamped with 925 as required by the law.
